Original Hot Rod Clothing

Frequently Asked Questions

For any questions on Shipping/Delivery please click here.

For any questions about our garments, sizing details and washing instructions, please click here.

What payment methods do you accept?

We accept payment by major credit and debit cards through PayPal.

I don’t have a credit or debit card. Can I send an order in the post/mail?

We can accept cheques and postal orders sent to us through the post.
If you would like to place an order this way email us and we will send you an order form. Simply fill it out, work out the postage cost appropriate to you and send it back to us with your payment.
We will notify you when we receive the order. We will not dispatch the order until the payment has cleared. We will notify you when your order is on its way to you.

I have not received my order. Where is it?

Please read our shipping guidelines, if you have not received your package after the stated timeframes, email us and we will look into it for you.

What is your return policy?

We can only accept items returned to us within 30 days from the date your order was dispatched. All items must be returned to us before a refund or replacement is issued. Please don’t use scissors to open your package, you are able to just tear the packaging open. Returns with scissor marks will not be accepted. Items must be returned to us in an unworn and unwashed condition, deemed fit for resale. Please be very careful when trying products on, for example, please ensure you are not wearing makeup, perfume, deodorant or antiperspirant which may leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect. A polite request, please fold returned items neatly before sending them back to us.

How do I return an item to you?
Please contact us by email to let us know you would like to return an item, we will send you a returns form. Please make sure you fill in all your details as required so that we can link your return with your original order.

Package up your returned item carefully and use the address below:

Piston Apparel
Unit E
Dales Court Business Centre
Dales Road
Ipswich
IP1 4JR
United Kingdom

Please note that we cannot cover any postage costs.

All you need to do now is take your parcel to your local Post Office to arrange for them to send it to us. As the returned item is your responsibility until it reaches us, for your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery.
As soon as we receive your returned item we will organise the exchange or refund for you and email you to let you know that this has been arranged.

I would like to return an item for something else.
We will process your return within 5 working days of receipt. You will receive an e-mail to confirm your return has been processed and your exchange shipped. See our shipping guidelines which will explain how long you should expect to wait for your replacement package to arrive.
We will request an additional delivery payment if the exchange is due to a mistake by the customer. This payment will be requested through PayPal.

How will you refund my money?
We will issue your refund within 5 working days of receipt of your return. This will be made via PayPal. If you do not have a PayPal account you will have to contact us to make alternative arrangements.
Once the refund has been processed, you will receive an email confirming this. Please then allow a further 3 working days for the refund to be credited to your card, this is dictated by your bank or card issuer. Delivery charges are non refundable unless you have received an incorrect or faulty item from us.

I have received a faulty item.
If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail us quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 30 days from receipt of the faulty item to return it to us.

I have received an incorrect item.
If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please e-mail us quoting your name, order number and details of the incorrect product received. We will then advise on how to proceed. You have 30 days from receipt of the incorrect item to return it to us.

Distance Selling Regulations.
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from Piston Apparel for a full refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 7 days of delivery of your item(s) by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

How are the garments printed?

All of our garments are screen printed using plastisol inks.
We make every effort to ensure the print is of the highest quality and durability. To prolong the life of our garments follow the washing instructions. The washing instructions can be found on each of our garments or on the sizing guide page.

If an item is out of stock, how long will it be until there are more available?

We print our garments in batches according to demand. We try to make sure that we don’t run our stock too low. On the rare occasions that we do sell out of a particular design or size we will try to make sure that they are replaced within the week.
If an item is out of stock for a prolonged period of time, this could be down to supply problems that are out of our control. If you would like to check on the future availability of a particular item, feel free to email us so we can give you a timeframe in which we hope to be able make the product available.

Who designs your tees?

All of our designs are designed and printed in-house, which means you can only buy the Piston Apparel range directly from us.

If your question wasn’t answered in these help pages please get in contact and we will do our best to reply.
You can email us using the contact form here.
or by post to the address above.